Contact Centre

Fujisoft offers state-of-the-art Contact Centre Solution that can be easily adapted to the workflow of your organization’s communication needs.

What we offer


Fujisoft understand how contact centre business processes should evolve and supporting technologies can be combined to allow for a more holistic customer experience.Fujisoft Technology designs, implements and supports contact centers for organisations for whom customer contact is mission critical.

  • Unified multichannel interface
  • Automatic call distribution & routing (ACD)
  • Interactive voice response (IVR)
  • Outbound contact management
  • Real-time activity monitoring
  • CRM / CTI Integration

Benefits


We help you with your choice of contact center solution and support you from the design to operation and maintenance stages, up to and including future evolutions.

  • Increase Operational efficiency through automation and better employee support and collaboration, Better service quality expectations of Customers and measurability and manageability through user friendly interfaces and reports
  • Drive Customer retention and loyalty
  • Ensure Business continuity
  • Support 24/7/365 for a fraction of the price