Merck Sereno turned to Fujisoft to help them make this a reality. Fujisoft proposed a solution consisting of Cisco Telepresence

To interconnect the hospitals chosen for this pilot and facilitate clinical collaboration.

Company Background

Merck is a leading company for innovative and top-quality high-tech products in healthcare, life science and performance materials. Around 39,000 employees work in 66 countries to improve the quality of life for patients and to help meet global challenges.

IT Challenges

Although advances in research, treatment, and processes strengthen the healthcare system, accessing them may require interaction between multiple sites or clinicians.

  • Increasing travel
  • Slow treatment delivery
  • Declining quality of care
  • Increasing travel
  • Lost productivity


Continuing Medical Education training: Provide training on Cisco Telepresence to reduce travel and time away from patients. Provide training for physicians, nurses, and other groups in many places at once, incorporating presentations, video, and handouts. Healthcare professionals can attend updates on new treatments and processes through Telepresence.


Cisco Telepresence SX10 End Points In the coming months, this CSR project by Merck Sereno will look to bring in additional geographies from across the globe, using a mix of Cisco Telepresence, Cisco Collaboration Meeting Rooms and WebEx, thus allowing groups and individuals to collaborate Any time, Anywhere on Any Device.

Rasha Kelej, Chief Social Officer – CSO Merck

Healthcare at Merck Sereno who has driving this initiative, said: “Technology as an instrument of social transformation. Our we aim to help improve sustainable access to high-quality health solutions for underserved populations and communities in low- and middle-income countries. With this solution, patients now have access to a specialist who will counsel them on how to manage the intricacies of their illness. The doctor too is able to reach out to rural areas and play an important role in alleviating their health problems.