It brings together all your customer information in a single, integrated platform that enables you to build a customer-centred business from marketing right through to sales, customer service and business analysis. This gives you more complete understanding of your customers to drive your business’s success. That’s why we call it the Customer Success Platform.
Have a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions. Gain insights from popular social media sites such as Facebook, Twitter, LinkedIn, and YouTube — right within Salesforce.
Get all the details on your team’s deals — stage, products, competition, quotes, and more. Stay connected to the people and information you need to close every sale.
Connect your sales force to customers in just one click with personalised sales campaigns designed by marketing. You’ll be able to understand how prospects are engaging, and use real-time sales alerts to strike while the iron is hot.
Tap into the wisdom of your company’s social network with Chatter. Get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are.
Drive team performance to a whole new level with Work.com. Set metrics-based goals, give coaching notes, provide continuous feedback, and amplify winning behaviors with real-time recognition and rewards.
Make smarter decisions about where to invest your marketing dollars. Track your leads from click to close, while continually optimizing your campaigns across every channel.
Create, deploy, and manage effective online campaigns with Pardot Marketing Automation. Now your sales and marketing teams can work hand-in-hand to generate and qualify leads, shorten sales cycles, and demonstrate marketing accountability.
Get the right sales data at the right time with Data.com. Connect with key decision makers faster. Easily plan territories. And increase sales and marketing productivity with the latest, most accurate data.
Build and empower your partner network with Partner Community. Connect directly with channel partners to share goals, objectives, and activities in a secure, branded location.
The Salesforce1 Mobile App turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are.
Use Visual Workflow to rapidly design and automate any business process with drag and drop simplicity. And drive success with flexible approvals processes for deal discounts, expenses, and more.
Use the email applications you already know. No one needs to change the way they work, so everyone stays productive.
Now it’s easier to share files, discuss them, publish the best, and track your content in real time. Quickly find what you’re looking for, share it securely, and even subscribe to receive alerts when something changes.
Dashboards offer a real-time picture of your business at a glance. Dig deeper with detailed reports that anyone can create. And access your reports and dashboards from anywhere.
Fast, easy, accurate. Get a real-time view into your team’s forecasts. Use in-line editing, override visibility, multi-currency support, and more to stay on top of your business.
